Refund policy

1. Money-Back Guarantee & Refund Window

We offer a 90-day money-back guarantee. This means you have up to 90 days after receiving your item to request a return and refund.

2. Product Condition

To be eligible for a return:

  • The product must be in its original condition and must not show signs of misuse.

  • All accessories, manuals, tags, and original packaging must be included.

  • Products with manufacturing defects must be reported with photos or videos for evaluation before return approval.

If the product does not meet these conditions after inspection, the return may be refused.

3. How to Request a Return

To initiate a return or refund request:

  1. Contact us at support@gluve.co

  2. Please include:

    • Order number

    • Full name

    • Clear explanation of the reason for the return

    • Photos or videos, when applicable

  3. Our support team will review your request and provide return instructions if approved.

4. Return Shipping Costs

  • Defective, damaged, or incorrect items:
    Gluve will cover the return shipping costs once the issue is confirmed.

  • Returns due to change of mind (no defect):
    The customer is responsible for return shipping costs, unless otherwise required by local consumer laws or approved by Gluve.

5. Refund Processing Time

  • Once the return is approved and received, the refund will be issued to the original payment method.

  • Refunds are processed within up to 10 business days.

  • The time it takes for the refund to appear in your account may vary depending on your bank or card provider.

  • If more than 15 business days have passed since approval, please contact support@gluve.co.

6. Refund Coverage in Specific Situations

Defective Merchandise

  • If your item arrives defective or damaged due to manufacturing issues, contact us immediately with photos or videos.

  • Once approved, you will receive a full refund, and Gluve will cover applicable return shipping costs.

Stolen or Lost Packages During Transit

  • If your package is lost or stolen during shipping, notify our support team as soon as possible.

  • Gluve will investigate with the shipping carrier.

  • Once confirmed, we will offer:

    • A free replacement, or

    • A full refund.

Orders in Transit / Non-Delivery

  • If your order is excessively delayed or marked as delivered but not received:

    • Contact our support team with your tracking information.

    • After verification, Gluve will provide either a refund or a replacement, depending on the situation.

Incorrect or Incomplete Address

  • If delivery fails due to an incorrect or incomplete address provided by the customer:

    • The customer may choose to reship the order at their own cost, or

    • Request a refund if the error is proven to be caused by our system.

  • If the address issue is due to an error on Gluve’s side, we will cover reshipping or issue a refund accordingly.